Curriculum Vitae / Profile

Nineteen years,
one ascent.

Tenure2007 – Present

Senior Technology Executive with 17+ years of experience, progressing from software systems engineering and solution architecture to enterprise-scale leadership. Proven track record of modernising legacy banking systems into cloud-native architectures, delivering hyper-automation solutions, and managing multimillion-dollar technology portfolios.

Expert in bridging business strategy with technical execution to design resilient digital ecosystems that drive operational efficiency, reduce costs, and accelerate innovation. Currently deepening expertise in AI/ML at UWA (Class of 2026), combining executive experience with cutting-edge technical knowledge.

LocationUB · Mongolia
Current roleHead of IT End-User Services
EducationM.IT (AI) · UWA · 2026
LinkedInerdenezayabatnasan
GitHuberdenezaya
Emailerdenezayanmaa@gmail.com
Career Timeline
2023Present
Mandate & Outcomes01 / 06
  • 50% reduction in manual IT interventions through service-desk automation and self-service tooling.
  • Leading end-user services across 540+ branches and 6,800 staff nationwide.
  • Rearchitected endpoint management & identity lifecycle — zero-touch provisioning, SLA compliance above 98%.
  • Chair of the bank's IT Change Advisory Board; accountable for user-impacting production changes.
SCOPE540+ branchesSLA98.2%TICKET VOL↓50%HEADCOUNT32
20222023
Mandate & Outcomes02 / 06
  • Owned a $7M annual technology budget across automation, engineering, and platform tooling.
  • Managed a cross-functional team of 25+ engineers spanning DevOps, RPA, and integration.
  • Delivered the bank's internal automation platform — 140+ production bots, ~11,000 staff-hours returned annually.
  • Established engineering standards, code review gates, and on-call rotations now used bank-wide.
BUDGET$7.0MTEAM25+BOTS IN PROD140HOURS SAVED11k/yr
20212022
Mandate & Outcomes03 / 06
  • Stood up the bank's first dedicated automation function — hired and onboarded the founding 8-person team.
  • Defined the automation intake, ROI-scoring and prioritisation framework still in use today.
  • Shipped early wins in KYC, reconciliation, and reporting automations — payback < 6 months.
TEAM BUILT8PAYBACK< 6 moDOMAINSKYC · Recon · Reporting
20202021
Mandate & Outcomes04 / 06
  • Principal architect on the bank's digital onboarding rebuild — cut time-to-open from 3 days → 12 min.
  • Led architecture review board for enterprise integrations; authored the target-state reference architecture.
  • Mentored 5 mid-level architects; established the architecture guild.
ONBOARDING3 days → 12 minMENTEES5ARBLead
20182020
Mandate & Outcomes05 / 06
  • Designed 20+ enterprise integrations across core banking, card switch, and mobile channels.
  • Led vendor-selection for the bank's API gateway and message broker — platforms still in production.
  • Introduced contract-first API design; reduced integration defects by roughly 40%.
INTEGRATIONS20+DEFECT RATE↓40%STANDARDContract-first
20072018
Foundations06 / 06
  • Full-stack engineering across four early-stage ventures — built from prototype to production.
  • Joined Khan Bank as a systems engineer — owned core-banking interfaces, batch jobs, and internal tooling.
  • Ground-level exposure to Oracle, WebLogic, Linux, Java, .NET — the foundation every later role is built on.
  • Promoted four times before moving into architecture in 2018.
VENTURES4PROMOTIONS4STACKOracle · Java · .NET

Education

  • Master of IT (Artificial Intelligence)
    The University of Western Australia · 2026
  • Bachelor of IT (Computer Science)
    The National University of Mongolia · 2008

Certifications

  • TOGAF 9.2 · ITIL · COBIT5
  • Oracle Certified Administrator (OCA 12c)
  • Microsoft MCSA / MCP

Recognition

  • Speaker, WIT 2021 – Women in Technology Conference, Mongolia
  • Speaker, DevSummit 2022 – Technology & Digital Innovation Conference
  • Featured Interview – Applied Technology Review (2023)
  • Vice Chairman, IT Professional Council – Mongolian Bankers Association (2024)
  • Participant, SAIEP – Study Australia Industry Experience Program · 2025

Core Competencies

  • Digital Transformation · Data & AI Strategy · OKRs
  • Enterprise Architecture (TOGAF) · Cloud Native · MLOps
  • IT Governance (COBIT, ITIL) · Risk & Compliance
  • Vendor & Budget Oversight · Cross-Functional Leadership