erdenezaya

Erdenezaya (Zaya) Batnasan

Head of IT & Digital Transformation  ·  Banking Automation & AI Strategy  ·  Solution Architect

Senior Technology Executive with 17+ years of experience, progressing from software systems engineering and solution architecture to enterprise-scale leadership. Proven track record of modernising legacy banking systems into cloud-native architectures, delivering hyper-automation solutions, and managing multimillion-dollar technology portfolios.

Expert in bridging business strategy with technical execution to design resilient digital ecosystems that drive operational efficiency, reduce costs, and accelerate innovation. Currently deepening expertise in AI/ML at UWA (Class of 2026), combining executive experience with cutting-edge technical knowledge.

Key Highlights

  • Leadership — Head of IT Automation at Khan Bank, leading teams of 25+ engineers and managing $7M+ digital budgets.
  • Impact — Hyper-automation initiatives reducing manual banking workflows by 60%, unlocking 2,000+ FTE hours annually.
  • Future-Ready — Master of IT (AI) at The University of Western Australia, combining executive experience with hands-on AI/ML engineering.

Core Competencies

  • Strategic Leadership — Digital Transformation, Data & AI Strategy, Executive Stakeholder Management, Change Management
  • Architecture & Modernisation — Enterprise Architecture (TOGAF), Cloud Native, API ecosystems, Open Banking, MLOps & AIOps, AI-Driven Automation
  • Governance & Operations — IT Governance (COBIT, ITIL), Risk & Compliance, Vendor & Budget Oversight, Cross-Functional Team Leadership

Experience

  • Led enterprise-wide IT service delivery for 6,000+ employees across distributed banking operations.
  • Reduced manual IT interventions by 50% through strategic automation workflows and self-service enablement.
  • Improved incident resolution time by 40% with AI-enhanced ServiceNow (ITSM) and SLA-driven escalation.
  • Lowered operational costs by 30% by deploying self-service automation and optimising IT staffing models.
  • Managed IT service operations budget and vendor relationships across multiple delivery partners.

Education

  • Master of IT (Artificial Intelligence) · The University of Western Australia · 2026
  • Bachelor of IT (Computer Science) · The National University of Mongolia · 2008

Certifications

  • TOGAF 9.2 · ITIL · COBIT5
  • Oracle Certified Administrator (OCA 12c) · Microsoft MCSA / MCP

Recognition

  • Speaker, WIT 2021 – Women in Technology Conference, Mongolia
  • Speaker, DevSummit 2022 – Technology & Digital Innovation Conference, Mongolia
  • Featured Interview – Applied Technology Review (2023)
  • Vice Chairman, IT Professional Council – Mongolian Bankers Association (2024)
  • Participant, Study Australia Industry Experience Program (SAIEP) – 2025

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